1. 如何在您与我们之间形成合同
2.1 通过我们的网站下订单，即表示您确认您的交易是与 Hutter Products GmbH 进行的。
2.2 我们的网站将引导您完成下单和付款所需的步骤。我们的订单流程允许您在提交订单之前检查和修改任何错误。请在订单流程的每个页面上花时间阅读和检查您的订单。
2.3 在您下订单后，您将收到一封来自我们的电子邮件，确认我们已收到您的订单。只有在您收到订单确认电子邮件时，合同才会正式成立。
2. 定制产品
3.1 Hutter Products GmbH 专注于生产由客户设计的定制产品。由于这些产品是根据客户的具体设计和规格制作的，因此除非存在缺陷或与描述不符，否则无法退货或退款。
3.2 客户有责任确保其提供的设计和规格准确无误，并符合其要求。Hutter Products GmbH 对客户提供的设计中的任何错误不承担责任。
2.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. The contract between us will only be formed when you receive your order confirmation email.
2.4 We will send you an e-mail that confirms that the products have been dispatched ("Dispatch Confirmation").
2.5 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our website, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible and will incur no further liability to you.
3. 价格与支付
4.1 产品的价格将以您提交订单时我们网站上报价为准。我们会尽合理的努力确保在相关信息录入系统时，产品价格的准确性。
4.2 我们产品的价格可能会不时变动，但这些变动不会影响您已经下的任何订单。
4. 配送
5.1 您的发货确认将包含送货信息，便于您跟踪产品的配送情况。
5.2 当我们将产品送达您提供的地址，或您从我们这里提取这些产品时，订单的交付将视为完成。
5.3 如果您在地址处无人接收包裹，快递员可能会留下送货尝试通知，告知您商品已被退回至当地仓库。如果发生这种情况，请联系送货尝试通知上列出的快递公司电话。
5.4 有时，订单的部分商品可能缺货或需要延期发货。如果出现这种情况，我们会通知您延迟的情况，并提供预计的交货日期。
4.5 You can only pay for products using a debit card or credit card or other payment methods specified on our website. We will charge your debit card or credit card or other payment methods at the time you place your order.
5. 退货与退款
6.1 由于我们的产品是根据您的规格定制的，因此除非产品存在缺陷或与描述不符，否则无法退货或退款。
6.2 如果您收到的产品有缺陷或与描述不符，请在收到后14天内通过 sales@hutterproducts.com 联系我们。我们将安排退回并检查该产品。如果确认该产品有缺陷或与描述不符，我们将为您提供更换或全额退款，包括任何运费。
6.3 退回的产品必须保持您收到时的相同状态，并且必须寄送至我们客服团队指示的地址。
5.4 Occasionally, part of an order may be out of stock or backordered. If this is the case, we will notify you of the delay and provide an estimated delivery date.
6. 保修与责任
7.1 我们保证在交付时及自交付之日起12个月内，产品将不含重大缺陷。然而，本保修不适用于因以下原因导致的产品缺陷：
- (a) 正常磨损与损耗；
- (b) 故意损坏、异常存储或工作条件、事故、您或任何第三方的疏忽；
7. 我们无法控制的事件
8.1 对于因我们无法控制的事件导致的任何未能履行或延迟履行合同义务的情况，我们将不承担任何责任。
8.2 超出我们控制范围的事件是指任何超出我们合理控制的行为或事件，包括但不限于第三方的罢工、封锁或其他工业行动，民事骚乱、暴动、入侵、恐怖袭击或恐怖袭击威胁，战争（无论是否宣战）或战争的威胁或准备，火灾、爆炸、风暴、洪水、地震、沉降、流行病、大流行或其他自然灾害，或公共或私人电信网络的故障。
- (b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
- (c) if you fail to operate or use the products in accordance with the user instructions; or
- (d) any alteration or repair by you or by a third party who is not one of our authorized repairers.
7.2 To the maximum extent permitted by applicable law, Hutter Products GmbH is not responsible for any indirect, incidental, or consequential damages arising from the use of any product purchased from us.
8. 适用法律与管辖权
9.1 这些条款受瑞士法律管辖。这意味着通过我们的网站购买产品的合同及由此产生的任何争议或索赔将受瑞士法律的约束。
9.2 您和我们双方均同意，瑞士苏黎世的法院将拥有专属管辖权。
9. 杂项
10.1 我们可能会将合同下的权利和义务转让给其他组织，但这不会影响您在这些条款下的权利或我们的义务。
10.2 只有在我们书面同意的情况下，您才能将您在这些条款下的权利或义务转让给其他人。
10. MISCELLANEOUS
10.1 We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these terms.
10.2 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
10.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
10.5 If we do not insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and it will not mean that you do not have to comply with those obligations.